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Support

NucMed Boards Prep · nucmedboards.com

Something not working, a question about your subscription, or a question you think we got wrong? Write to us and a person will reply.

info@nucmedboards.com

We usually reply within one business day. Telling us which device you are on — iPhone, Android or the website — and the email address on your account helps us find the problem faster.

Common questions

I subscribed but the app still shows free content

Open the menu in the top right and choose Restore Purchases. If you subscribed on the website, make sure you are signed in to the app with the same account. If it still does not unlock, email us and we will fix it on our end.

How do I cancel?

Cancelling stops the next renewal. Your access continues to the end of the period you have already paid for.

Can I use one subscription on all my devices?

Yes. Sign in with the same account on the website, the iPhone app and the Android app, and Pro follows you across all three.

I think a question or explanation is wrong

Please tell us. Send the question text or a screenshot and we will check it against the reference and correct it if needed. Reports from users are how most of our corrections happen.

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